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Indicators of the Quality of Service

Pau, to February 09, 2012

In order to better meet market demands and for the purpose of providing greater transparency towards its customers, TIGF is to commence monitoring the quality of its services starting 2009.

TIGF's ambitions can be summarized as follows:

TIGF's ambitions can be summarized as follows :

  • Control adjustments to balances calculated on D+1,
  • Guarantee the quality of (User Machine Interface UMI or file) exchanges ensured by computer platforms made available to Shippers
  • Anticipate maintenance work in an increasingly reliable manner
  • Contain greenhouse gas émissions

For each one of these concerns, one or more indicators are implemented :

Quality of the information published on D+1

  • Quality of provisional measurements of quantities of gas delivered to Transmission-Distribution Interface Points (PITDs),
  • Quality of quantities of deliveries to consumers connected to the transmission network,
  • Quality of quantities metered remotely to PITDs,
  • Quality of estimated quantities to PITDs.

Quality of exchange channels (MMI or file)

  • Availability rate of Transmission System Operator (TSO) portal,
  • Deadlines for files relative to PITD withdrawals to be forwarded to Distribution Network Operators (DNOs)
  • Average processing time  for reservation requests,

Publication of maintenance programme

  • Reduction in available capacities
  • Discrepancy in relation to the annual maintenance programme
  • Discrepancy in relation to the M-2 maintenance programme

Greenhouse Gas Emissions

  • GHG émissions
  • GHG emissions in relation to the overall quantity of gas transported

Where reasonably practicable for 2008

In order to better meet market demands and for the purpose of providing greater transparency towards its customers, TIGF is to commence monitoring the quality of its services starting 2009.

TIGF's ambitions can be summarized as follows:

  • Control adjustments to balances calculated on D+1,
  • Guarantee the quality of (User Machine Interface UMI or file) exchanges ensured by computer platforms made available to Shippers
  • Anticipate maintenance work in an increasingly reliable manner
  • Contain greenhouse gas émissions

For each one of these concerns, one or more indicators are implemented:

Quality of the information published on D+1

  • Quality of provisional measurements of quantities of gas delivered to Transmission-Distribution Interface Points (PITDs),
  • Quality of quantities of deliveries to consumers connected to the transmission network,
  • Quality of quantities metered remotely to PITDs,
  • Quality of estimated quantities to PITDs.

Quality of exchange channels (MMI or file)

  • Availability rate of Transmission System Operator (TSO) portal,
  • Deadlines for files relative to PITD withdrawals to be forwarded to Distribution Network Operators (DNOs)
  • Average processing time  for reservation requests,

Publication of maintenance programme

  • Reduction in available capacities
  • Discrepancy in relation to the annual maintenance programme
  • Discrepancy in relation to the M-2 maintenance programme

Greenhouse Gas Emissions

  • GHG émissions
  • GHG emissions in relation to the overall quantity of gas transported

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Map of installations

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